Ronco ST2000SSGEN Showtime Petite Rotisserie, Stainless Steel

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by: Dave Shapiro (Austin, TX)
on: Friday, 2-April-2010

On March 4, 2010, my Rotisserie arrived,and it performed as advertised, doing an especially good job on salmon and chicken breasts. It is, as advertised, ideal for the small house or apartment with but one person, or maybe two if they eat lightly. The one difficulty that I encountered was that it was hard to open and close the non-stick wire basket. Nevertheless, I used it about four or five times a week to prepare my evening meal and was quite pleased with the results. Then, about six-weeks later, on March 19, the weld broke on the round protruding bar on the right-hand side of the wire basket that is inserted into the hole in the side in order to rotate. That irritated me no end. Then, to add insult to injury the 800 number (800-486-1806)telephone number printed on the back of the instruction booklet is not a working numer and the email address listed below it ([...]) also doesnt work. Seems as Ronco was sold to another outfit after the instruction manual was printed. My purpose in trying to contact them is not to return the product, but just to order a new wire basket, thats how highly I think of oven. Bottom line: the wire basket is poorly designed on an otherwise well-executed product. I will have check around on the Internet for the email address/phone number of the new corporate owner. If I cant locate it, or if they want an arm and a leg to ship me a new wire basket, Im even thinking of spending another [...] to buy another oven, even though all I need is the wire basket.
RECOMMENDATION: If you truly need a very small rotisserie over(sub-compact, and not compact), and are good with your hands and can open and close the wire basket better than I could, this is a splendid product. Fron what I can tell, the compact over is more durable and there is no need to use a wire basket. The only proble is that its much larger and weighs 20 lbs, vs 8 lbs for the Shotime Petite Rotisserie. Its like buying a size 12 shoe when all you need to fit comfortably is a size 9.

by: R. Gapen (USA)
on: Tuesday, 29-December-2009

I love this thing and I dont know were the previous user got there from but mine has a self turning kabob and can handle a small chicken no problem it works wonderfully and cooks quick also I highly recommend this