Pick-Up & Return Services

ASUS Pick-Up & Return Service at your Door Step

Still finding a nearest Service Center? Or too busy to send over your notebook to a particular Service Center?

Now, ASUS provide an exclusive solution for you! Also
provide a premium PICK UP & RETURN SERVICE for end users & dealers.

Pick-up & return service allows end users to request for door-to-door pick-up service or you may just drop your notebook/Eee PC to your nearest dealers.

While for dealers, a simple call/email will instantly get a specialist to pick up the notebook/Eee PC from your outlet in order to save your time and human resources. In terms of pick up lead time, we can provide earliest of 1 day and latest of 4 days to assure the quality of our service.
There are only 5 simple steps to apply ASUS Pick Up and Return service.
How to apply Pick Up & Return Service?
  1. Call/Email to request Pick Up & Return Service, Tel : 03-21456787, email address: asusmy@streamyx.com
  2. Reply email for Service and your detail verification.
  3. Print out the docket from the e-mail.
  4. Stick the docket on the NB or Eee PC cartons.
  5. Wait for the courier to pick up.
Terms and Conditions:
  1. The Pick-Up & Return service applies to ASUS Notebook and Eee PC only.
  2. The Pick-Up & Return service for detective unit within warranty period will be free of charge.
  3. Out-of-warranty, non-defective or customer-inducedd damage units are not covered by Pick-Up & Return service. In such cases, dealer or end user needs to carry in for repair.
  4. Pick-Up & Return service only applies to RMA repairs and does not apply to DOA claims.
  5. Any Localtion/City/Town not failing in any zone listed in zone table will be considered non-service area.
  6. Any shipment to non-service area is subjected to additional service rate or charge.
  7. Additional service charge is applicable for delivery to any Island (e.g. Langkawi, Redang, Pangkor and etc) except Penang Island.
Information Required When Submitting Pick up & Return service request:
  1. Dealer full company name/End User Name.
  2. Contact person, phone number and email address.
  3. Shipping Addressss.
  4. Product serial numbers.
  5. Product Symptom description.
* Pick Up & Return Service term and condition are subject to change without prior notice.
* ASUS reserves the righ to decline Pick-Up & Return service request.
For more information, please visit my.asus.com