There are only 5 simple steps to apply ASUS Pick Up and Return service.
How to apply Pick Up & Return Service?
- Call/Email to request Pick Up & Return Service, Tel : 03-21456787, email address: email@example.com
- Reply email for Service and your detail verification.
- Print out the docket from the e-mail.
- Stick the docket on the NB or Eee PC cartons.
- Wait for the courier to pick up.
Terms and Conditions:
- The Pick-Up & Return service applies to ASUS Notebook and Eee PC only.
- The Pick-Up & Return service for detective unit within warranty period will be free of charge.
- Out-of-warranty, non-defective or customer-inducedd damage units are not covered by Pick-Up & Return service. In such cases, dealer or end user needs to carry in for repair.
- Pick-Up & Return service only applies to RMA repairs and does not apply to DOA claims.
- Any Localtion/City/Town not failing in any zone listed in zone table will be considered non-service area.
- Any shipment to non-service area is subjected to additional service rate or charge.
- Additional service charge is applicable for delivery to any Island (e.g. Langkawi, Redang, Pangkor and etc) except Penang Island.
Information Required When Submitting Pick up & Return service request:
- Dealer full company name/End User Name.
- Contact person, phone number and email address.
- Shipping Addressss.
- Product serial numbers.
- Product Symptom description.
* Pick Up & Return Service term and condition are subject to change without prior notice.
* ASUS reserves the righ to decline Pick-Up & Return service request.