You will need first to install main software first in order to know the serial number of the box. The serial number allows you to register at official website and gain access to support area for activation

When you make a purchase from our website, you will receive a free basic download account which allows you access to 'Main Software' folder at IPmart download section, through this link here:
http://download.ipmart.com/main/download_view_folder.php?dirname=Main%20Software/MT%20Box&dirname=Main%20Software

Alternatively, the Main Software can also be downloaded from the official website of the box. This can be done by typing in the full name of the Box into the search field of any search engine eg. www.google.com

If you still do not know where or how to activate your box then you may contact our support team by logging in to our message centre http://www.ipmart.com/main/myaccount_send_message.php and providing them with the following information required:
- Order number of purchase
- Full Box Name
- Serial Number of Box

There are a few payment methods available for your convenience at this link here:
http://www.ipmart.com/main/text_payment_methods.php

1. Credit Cards - http://www.ipmart.com/main/text_payment_methods.php#creditcard
   We accept major credit card such as Visa, Mastercard, Visa Debit, Visa Electron, American Express, Maestro, JCB and Solo If you send payment by credit card, your order will usually confirm within 24 hours unless otherwise specify.
2. Bank Transfer:
   If you are making a bank transfer, kindly refer to the link here for the bank account details http://www.ipmart.com/main/text_payment_methods.php#banktransfer And it normally takes about 1 - 7 working days for the bank to trace and confirm the receipt of your payment.
3. Western Union:
   For Western Union, please click here for the details http://www.ipmart.com/main/text_payment_methods.php#westernunion
4. Money Gram
   For Money Gram, please click here for the details : http://www.ipmart.com/main/text_payment_methods.php#moneygram
5. Paypal
   For Paypal Details, please click here for the details : http://www.ipmart.com/main/text_payment_methods.php#paypal
   If you send payment by Paypal, your order will usually confirm within 24 hours unless otherwise specify

Installment payments are not acceptable. All orders have to be paid in full before the process of shipment to your country destination.

If you have choose to make payment for your orders by Bank Transfer, Western Union or Money Gram, you are required to fill the payment form as details below to enable us to find your incoming payment.
Western union - http://www.ipmart.com/main/myaccount_western_union_form.php
Moneygram - http://www.ipmart.com/main/myaccount_money_gram_form.php
Bank transfer - http://www.ipmart.com/main/myaccount_bank_transfer_form.php

To know how much you need to pay for your order purchases, login to your account and click on Past Orders and then click on the order number to find out how much you need to pay for the order
(http://www.ipmart.com/main/myaccount_list_past_order.php)

Yes, you can use Paypal Mass Pay for your order and please seek the advise of your paypal account manager on how to make payment by Paypal Mass Pay.

You can make the credit term payments at this link,
http://www.ipmart.com/main/myaccount_pay_credit_term_balance.php

To check your latest credit balance statement, you can login to this link,
http://www.ipmart.com/main/myaccount_view_credit_term_balance.php

The currency option available to create your order are USD, EURO, China Renmibi (RMB) and Malaysian Ringgit (RM). Customers are encouraged to make payment in USD and IPmart.com only accept USD as the official currency for all calculations for in conversion purpose

If you made payment by credit card or by paypal, all your information are encrypted in WorldPay or Paypal system of which we have no access whatsoever to it. You can read further at the below details:

WorldPay (http://www.worldpay.com) are committed to protecting your privacy as an internet user whenever you buy, or consider buying, products or services from IPmart.com. IPmart Network uses WorldPay facillities in connection with payment by you using a credit or debit card (or possibly some other form of payment over the internet). WorldPay recognises their responsibility to keep confidential at all times any information about you which they acquire in connection with such a transaction, whether directly from yourself or through IPmart Network. WorldPay is owned by The Royal Bank of Scotland Group plc. They protect your personal information on the Internet to an equivalent high standard to that which you would experience through any other channels of the bank, such as bank branches, cash machines or on the telephone.

Paypal (http://www.paypal.com) is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. They maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. They test our security systems regularly and also contract with outside companies to audit our security systems and processes.

IPmart.com ship worldwide unless otherwise specify on the product page. You may refer to this link here for the shipping destination http://www.ipmart.com/main/text_delivery_destinations.php There may be some destination areas which have limited courier service coverage and in case of this, we will usually inform the customer through email. Please ensure that you filled the correct shipping address in your order.

You can choose from using FedEx, UPS, DHL or even USPS (for orders that to be ship out from US branch) and airmail shipment for your orders. But please make sure to choose the available shipping service in your area to avoid problem on package delivery later on.
Alternatively, you can choose use your own courier account by filling a valid shipping account in step 4 of the check out process.

Yes. It will be delivered to address stated on your shipping details if you have provide a valid and updated contact number so that you could be within reach at all times. Failing to contact you, the courier will send i-Pmart notification to assist in contacting you.

Airmail shipment may take 1-4 weeks to reach your destination country. But situation may varies for each country as in some country destinations it can be reliably delivered within 1 week and some even take 6-10 weeks, depending on the reliability of your postal service.

No, duty & tax (custom charges), handling fee, service cost and storage, are EXCLUDED from the total amount you are paying for shipping cost. For tax and duty charges, it is advisable that you refer to your local custom authorities as they could provide you the updated rates charges for imports to your country destination.
I-Pmart will not be responsible for any extra charges incurred by the courier company or the local custom, to get your package delivered to you.
Custom Rights : http://www.ipmart.com/main/text_terms_and_conditions.php#customrights
Tax and Duty : http://www.ipmart.com/main/text_terms_and_conditions.php#taxduty

Customers responsible for all custom charges before the release of parcels from the local custom office.

Please contact your local custom or the local courier in your area and quote them your tracking number. Do inquire them on what is necessary to provide for your package to be release. If you require any documents such as invoice, please do inform us and we will provide it to you.

It is always advisable that you check with your local custom on the regulations and policy applied as it may varies from country to country. They are able to provide an updated regulations and i-Pmart will not be responsible for losses or damages if the package being confiscated as purchases will be done at customer's own risk & responsibility. It is the responsibility of customer to make sure that your order contains acceptable and approved items for import into the country of destination/delivery
http://www.ipmart.com/main/text_terms_and_conditions.php#acceptanceterms

Please send us a message at this link here: http://www.ipmart.com/main/myaccount_send_message.php and provide us :
- your order number
- the product ID and
- the quantity
that you would like to add/remove from your order. And we will amend your order as requested.

Yes, it is possible to change address details/shipping courier/payment method, and it is advisable to inform us before you proceed to make the payment for the order. Please send us a message at this link here:
http://www.ipmart.com/main/myaccount_send_message.php

Order cancelation can be done for your order. Please refer to the Terms & Condition that applies for cancelation request, http://www.ipmart.com/main/text_order_cancellation.php

Yes, you can combine 2 orders for one single shipment. In some circumstance, this arrangement is not possible due to the permitted weight & dimension of the package shipment determined by the shipping agent. We will let you know if necessary.
Yes, you can separate the order for more than 2 packages and you need to make the extra payment for the shipping cost for each package charges.

If you receive any product with defects or damages, you need to notify us within 5 days from the date you receive the package. And you may need to provide the photo or video files that documented the problem. If the product still within warranty, we will either request for return for the defective products and ship you the replacement or get it fix by our technician & supplier.

Yes, you may exchange the item. You will be required first to return the item to us (Product exchange acceptance may depend on the product availability). You will need to bear the cost of the price difference for the exchanged item, the return and also reshipping cost. As for the returned product, we will also charge you the 30% restocking fee, as the item are no longer acceptable for return to our suppliers/vendors.